Returns & Exchanges
If you are not 100% satisfied with your purchase you may return or exchange your item. We cannot accept returns on pierced earrings for hygiene reasons.
Return and Exchange Eligibility:
- Returns and exchanges are accepted within 30 days of delivery.
- Items must be returned in their original condition, undamaged, and unworn with the original packaging.
- A $5 restocking fee will be applied if all original packaging materials are not included with a return or exchange.
- Valid proof of purchase is required for all returns and exchanges.
- Returns and exchanges cannot be accepted for sale items.
- Returns and exchanges cannot be accepted for pierced earrings due to hygiene reasons.
- The purchaser is responsible for all costs related to shipping the item(s) back to LaChic Gems. We will pay for shipping costs for sending new items on exchanges.
Return and Exchange Process:
If all eligibility requirements are met...
- Email firstname.lastname@example.org. Include your name, order number, and reason for return or exchange.
- A RA (Return Authorization) number will be issued along with the return address.
- The RA number must be written on the outside of the return package.
- When the item(s) is received a confirmation email will be sent.
- Approved returns will be refunded to the method used to purchase the item.
- If exchanging, please indicate what item you would like for replacement. Price differences will either be charged or refunded.
- For all exchanges LaChic will cover the shipping costs for sending the new item.